To facilitate the proper use of Fudan University email services (mail.fudan.edu.cn), the following terms and conditions are specified:
1. These terms apply to the real-name email service provided by Fudan University.
2. Real-name email accounts include personal real-name accounts and departmental real-name accounts. Personal real-name email accounts are available to current Fudan University faculty and staff. Departmental real-name accounts are available to official departments and units of Fudan University.
3. Each newly hired faculty member is entitled to apply for one free New Faculty Email account. A one-time fee of RMB 100 yuan is required for applications of other types of real-name email accounts. Payment may be made via internal university fund transfer or through the university payment platform.
4. In principle, each user is allowed to apply for only one personal email account for their own use.
5. When applying for a real-name email account, applicants must complete the application process truthfully and ensure that all information provided is accurate and valid. The email username may only consist of lowercase letters or combinations of lowercase letters and underscores. All usernames must be approved by the Informatization Office before activation. Personal real-name email usernames must be related to the applicant’s Chinese name in pinyin format. Custom or personalized usernames are not supported. Departmental email usernames must reflect the actual purpose of the email account.
6. Users must comply with campus network regulations and are prohibited from: Sending unsolicited or harassing messages using the email or messaging functions; Sending mass spam emails via the campus network; Using the email service for commercial purposes.The Informatization Office reserves the right to suspend any account found violating these rules.
Any email with any of the following characteristics will be considered spam: Unsolicited advertising, newsletters, or promotional content sent without prior consent from the recipient; Emails that cannot be unsubscribed from; Emails that conceal sender information such as the address or subject line; Emails containing false source information, sender details, or routing data.
7. In accordance with relevant regulations set by higher authorities, the university has established and continues to improve mechanisms for email account deactivation. After leaving the university, users’ email accounts may be terminated by the Informatization Office . Accounts that have been inactive for more than one year (zombie accounts) may be frozen or deleted to reduce cybersecurity risks.
8. Student email accounts associated with student ID numbers are automatically activated upon enrollment and are not covered under this service policy.
9. The final interpretation rights of these terms belong to the Informatization Office , which also reserves the right to revise the above terms based on actual needs.
Service Email: urp@fudan.edu.cn 、mail_service@fudan.edu.cn
Service Desk Phone: 65643247、65643207
Informatization Office of Fudan University
